Customer Service Chat Support: Top Survival Tactics

Imagine you are the customer service representative working the live chat support the day of the company holiday party. It’s pretty quiet in the office, but you get an incoming chat that says HAPPY HOLIDAYS! You think “wow…so kind”, but then you notice no reply and eventually it ends. Immediately afterwards, you get another, and […]
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Taking a Live Online Class: Keys to Success

Online vs. Live Classes Taking a live online class is just like taking a live class, except when it isn’t. Live online classes are usually referred to in the training industry as “virtual instructor-led training” or VILT. Likewise, classroom style training is called “live instructor-led training” or LILT. That ‘V’ can make a big difference. […]
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The SQL Server Interview Questions that Matter

If you’re worried about interviewing for a SQL Server job, here’s some advice from the former head of an IT department on what matters (along with examples from the three critical areas where you need to have answers ready). As an instructor for Learning Tree’s Querying SQL Server 2014 and 2016 courses, I’ve worked with […]
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Show, Don’t Tell: a writer’s and trainer’s mantra we can improve

As a young boy, my favorite part of Kindergarten (after milk and naps) was “show and tell.” I truly loved standing up in front of the class and showing them something I’d found, learned, or otherwise enjoyed. As a writer, trainer, and instructional designer, I learned to “show don’t tell.” Then I learned the Kindergarten […]
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The Project Leadership Skills Needed to Help You Succeed

According to the Major Projects Authority Annual Report 2015, Modern enterprises are currently faced with unprecedented levels of change which provides a constant threat to their success and, in many cases, survival. Greater ‘maturity’ in project and programme management is positively correlated to success in delivering the organization’s strategy and contributes to the speed of […]
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