Doing Your Job Well: What Kind of Factory are You?

There are four kinds of service processes in the world. Understanding which one you are gives you an opportunity to maximize your value to your organization while simplifying your life. As a bonus, it will also let you avoid making the same mistakes my employers made. This is obvious: For businesses to succeed, they have to become […]
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Will I See You at ICE?

Training professionals from around the world will gather in Denver this month for The Association for Talent Development’s annual International Conference and Exposition known as ICE. I’ll be there, too, I am a member of the Program Advisory Committee for the Conference – I helped select the speakers for the concurrent sessions. As a conference, […]
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Attention Please: It’s a Scary World Out There!

“We are attacked over a million times a day.” That’s the attack rate according to the IRS Commissioner John Koskinen. That’s a lot, in my book. When I heard him say that, it got my attention, and I suspect it got yours, too. When I teach Learning Tree’s System and Network Security Introduction, I try […]
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It Really Is Risky Business

In the first chapter of Learning Tree’s System and Network Security Introduction we briefly mention risk analysis and risk management. As part of that mention we note that risk analysis is a complex and difficult process. When we developed the first version of this course over fifteen years ago, I wanted to look into risk […]
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What a Game Show Can Teach Us About Answering Questions

I have had a lot of exposure to questions and answers, writing exams for professionals and university students. I’ve applied for grants and evaluated grant proposals. I’ve applied for awards and evaluated award proposals. I’ve been a subject matter expert and interviewed subject matter experts. I also routinely answer questions as a speaker and when […]
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