Don’t Overlook the Legal Concerns of the Cloud
The cloud has some unique legal considerations and even risks that are important and often overlooked. It’s a mysterious business for non-lawyers with its own terminology. We talk some about legal issues in Learning Tree’s Cloud Security Essentials course. Let’s start with representations and warranties. A representation is a statement of fact about the past […]
Getting Started with ITIL®: Are Service Level Agreements the Answer?
It is not unusual for an internal organization to be looking for Service Level Agreements (SLA) with IT. Typically, this stems from the customers/users being unhappy with the service they are receiving and as a result, they are requesting SLAs. The question to ask is this: Will a written signed list of promises really […]