Tips for ITIL® Intermediate Lifecycle and Capability Courses – Part II

In my previous blog post I discussed what students need to do before taking the ITIL® intermediate and capability courses. In this post I’ll focus on tips you can utilise during and after the exam.

During the course:

A lifecycle course will be three days as opposed to a capability course which is five days, with the exam on the last day.

How much should I do in the evenings?

Due to the nature of the capability courses, I would recommend short bursts of study sessions in the evening.  I have had a number of students that have almost peaked too early in the course with study overload on the first and second nights of the 5-day course.  Longer study sessions are ideal for the 3-day course, especially as you only have two nights before the exam. That is why reading the pre-requisite material is so essential before attending.

The tips offered for the foundation course, apply here as well, in relation to marking key subject areas in class, and working with other participants during the course and in the evenings. However, as this is an intermediate course, we need to ensure the method of study changes to accommodate the level of detail to learn. We need to apply the course contents to given complex scenarios in the exam; therefore, I would recommend more attention to practicing mock examination questions that are given in class.

How are the intermediate exams structured?

The scoring scale in the exam is 0-5, with four potential outcomes for each question. You can select the first best answer (5), second best (3), third best (1) and distracter (0). If you score 5’s across all your mock papers, do you still need to look through papers further? Yes! I’ve had students do extremely well in the mocks, but don’t spend time going through the other potential answers and identifying why they were not correct. Sometimes scoring a 5 can involve a bit of luck, therefore it’s important reading through the answer rationale to ensure that your understanding is aligned to this and correct.

I’m not taking the exam. Do I need to study in the evening?

Well I would hope that you’re not at the course as a spectator but as an active participant. So to get the most out of the course for you (and your organization), I would recommend study in the evenings. Take this opportunity to prepare and ask your instructor questions during the course based on the study you have done.

After the course:

The same rules apply like the foundation course. The general feeling I get from students after an intermediate exam is that they are never 100% sure if they have passed, and for that reason, I would recommend that you continue studying after the exam, in the event that you may need to retake. 

If you are joining as an AnyWare attendee for an online course, the same tips apply that I mentioned for the foundation course. However, as intermediate courses will go into much more detailed subject coverage and complexity,  it’s important that you work and integrate with the other AnyWare attendees or in-class attendees to reduce the level of difficulty. Sharing ideas with each other during the course will help you tackle difficult areas!

Hitesh Patel

*ITIL® is a registered trade mark of the Cabinet Office

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