Before the course:
You will receive pre-requisite material before the course starts. It’s important that we find time to go through this but as I’ve mentioned before, some students will find it hard to make time. So it’s crucial to at least get the basics right, which may not include going through the intermediate course books, but actually going back to review your foundation material (especially if this is your first intermediate course).
What if I have time?
Well, I would recommend you go through the sections as advised in your pre-requisite material. It should provide guidance on which sections on the books to cover, most of which will be covered on the course. The key is to be prepared. If you’re prepared, you can actually take away more relevant information for you and your organisation from the course, instead of panicking during the course as you haven’t come prepared.
If you’re undertaking a lifecycle course, then I recommend that you review the core ITIL book allocated to that course title. However, if you’re taking a capability course, ensure that you read through the correct sections. For example, on capability courses, a mix of two core ITIL books are covered, but some areas of the books will not be reviewed as part of the syllabus attached to that capability course.
I’ve had plenty of students often reading two core ITIL books (cover to cover) only to realise that it wasn’t actually required. For example, recently I delivered a Service Offerings and Agreements Capability course in London and had a student read the whole Service Strategy and Service Design book, expecting all of the material would be covered. I therefore had to manage their expectation at the start of the course that some processes would not be covered.
You may think we instructors would encourage you to read as much as possible, we actually recommend that you follow the pre-requisite material as we don’t want students falling asleep during a course or feeling exhausted from the over-the-top preparation before the course. So read the pre-requisite section carefully before you start on the books!
So what can I prepare that will help during the intermediate course?
Going back to the ITIL foundation blog, I recommended creating a mind map. I would suggest creating your own, as you’re much more likely to structure it in a way that works for you. If you do create a mind map before the course, don’t feel shy about asking your instructor to have a quick look to see if it’s correct, especially as this could form a vital part of your study aid for the exam.
For tips during and after the intermediate course, please look out for my next blog.
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